What he Says
Hi, I'm Kalyan Saikia,
I can do IT—guided by my core mantra: Innovate, Serve, Connect—where advanced technology and service meet a personal touch.
and I'm a...
Strategic IT Operations Leader | End-User Computing & Service Desk Architect | Efficiency and Cost Optimization Expert | Elite Team Development Strategist | Customer Need Connector.
What I Offer
As a dedicated IT consultant, I offer a range of professional services tailored to meet your unique needs. With a focus on efficiency and personalized solutions, I provide expert support in the following areas:
My Journey
With over a decade of experience in IT Operations across various organizations, I have developed a strong expertise in optimizing customer support systems and implementing IT Service Management frameworks. My career includes roles that span high-stakes environments, such as managing satellite broadband services for U.S. military personnel, where I achieved 99.9% uptime and received commendations for service excellence.
In my roles, I have excelled in formulating and executing IT strategies aligned with business objectives, managing high-impact projects, and scaling infrastructure to support rapid growth. I have a proven track record of enhancing system efficiency by 30%, reducing downtime by 10%, and improving service quality by 20%. My integration of AI has led to a 15% reduction in support ticket volume and an 18% reduction in operational costs through targeted process improvements.
I am skilled in leading IT integrations for mergers and acquisitions and building high-performing teams. My experience also includes mentoring support executives, improving service metrics by 15%, and boosting productivity by 20% through targeted coaching and clear KPIs.
My technical expertise spans cloud computing, infrastructure management, and AI integration, among other areas. I hold an MBA in Information Technology and have gained deep expertise in IT Operations Management through hands-on experience and continuous learning.
Credentials
Education
MBA in Information Technology
MGUniversity | 2016
Software Technology & Systems Management
NIIT
Skills
Management & Compliance: Strategic Planning | Project Management | Service Delivery | SLA Management | Incident Response | IT Service Management (ITSM) | ITIL Framework | Problem Management | Compliance Audits | IT Governance | Customer Support | Vendor Management | Budgeting
Technical Proficiencies: Cloud Computing (AWS, Azure), Infrastructure Management, Virtualization, LAN/WAN Management, Windows Server & AD Administration, Microsoft 365, Endpoint Security, Google Workspace, SaaS, End-User Computing, AI Integration, Performance Optimization
Key Projects
My Best Work
NIIT
IT Support for U.S. Army
e2open, LLC
Vuclip
Bomisco Inc.
In my professional journey, I’ve delivered high-impact results by transforming technology and enhancing service operations. My leadership in overhauling the technology infrastructure at Computer World Services streamlined costs and improved system performance. At Bomisco, I drove a significant IT infrastructure modernization, achieving a notable increase in efficiency and reduced downtime. I implemented cost-saving strategies at E2open, including a pivotal email migration and communication tools optimization, which generated substantial annual savings. Additionally, my strategic adoption of ITIL best practices elevated service quality, while my early work at IO Global Services ensured mission-critical connectivity under extreme conditions. These endeavors underscore my commitment to innovation and operational excellence.
Discover the Benefits of Collaborating with Me.
📍Shanti Nivas, Shiva Nagar Path, Ghoramara Chariali, Bhetapara, Guwahati, Assam 781028
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