Futuristic Technology Frame Background

What he Says

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Hi, I'm Kalyan Saikia,

I can do IT—guided by my core mantra: Innovate, Serve, Connect—where ​advanced technology and service meet a personal touch.

and I'm a...

Strategic IT Operations Leader | End-User Computing & Service Desk Architect | Efficiency and ​Cost Optimization Expert | Elite Team Development Strategist | Customer Need Connector.

What I Offer

As a dedicated IT consultant, I offer a range of professional services tailored to meet your unique needs. With a focus on efficiency and ​personalized solutions, I provide expert support in the following areas:


  • IT Infrastructure Setup: Designing and deploying scalable IT infrastructures to enhance your business operations.


  • Network Design and Implementation: Crafting robust networking solutions for reliable and secure connectivity.


  • Data Storage Solutions: Implementing advanced NAS systems for effective data management and backup.


  • Server and User Management: Configuring servers and managing user authentication with expertise in Windows Server and Active ​Directory.


  • Email Hosting and Domain Services: Offering reliable email hosting and domain management for seamless business communications.


  • Software and App Development: Developing custom software and mobile applications to meet your specific requirements.


  • Ongoing Support and Consultancy: Providing continuous support and consultancy to keep your IT environment optimized and ​evolving with your business needs.


My Journey

With over a decade of experience in IT Operations across various organizations, I have developed a strong expertise in optimizing ​customer support systems and implementing IT Service Management frameworks. My career includes roles that span high-stakes ​environments, such as managing satellite broadband services for U.S. military personnel, where I achieved 99.9% uptime and received ​commendations for service excellence.


In my roles, I have excelled in formulating and executing IT strategies aligned with business objectives, managing high-impact projects, ​and scaling infrastructure to support rapid growth. I have a proven track record of enhancing system efficiency by 30%, reducing ​downtime by 10%, and improving service quality by 20%. My integration of AI has led to a 15% reduction in support ticket volume and ​an 18% reduction in operational costs through targeted process improvements.


I am skilled in leading IT integrations for mergers and acquisitions and building high-performing teams. My experience also includes ​mentoring support executives, improving service metrics by 15%, and boosting productivity by 20% through targeted coaching and ​clear KPIs.


My technical expertise spans cloud computing, infrastructure management, and AI integration, among other areas. I hold an MBA in ​Information Technology and have gained deep expertise in IT Operations Management through hands-on experience and continuous ​learning.


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Credentials

Education

MBA in Information Technology

MGUniversity | 2016

Software Technology & Systems Management

NIIT


Skills

Management & Compliance: Strategic Planning | Project Management | Service ​Delivery | SLA Management | Incident Response | IT Service Management ​(ITSM) | ITIL Framework | Problem Management | Compliance Audits | IT ​Governance | Customer Support | Vendor Management | Budgeting

Technical Proficiencies: Cloud Computing (AWS, Azure), Infrastructure ​Management, Virtualization, LAN/WAN Management, Windows Server & AD ​Administration, Microsoft 365, Endpoint Security, Google Workspace, SaaS, ​End-User Computing, AI Integration, Performance Optimization

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Key Projects

  • Strategic Technology Transformation | Computer World Services, 2024 | Outcome: Achieved significant cost reductions, improved ​system reliability, and enhanced service delivery through a comprehensive overhaul of technology infrastructure, incorporating cloud ​solutions and advanced technologies.


  • IT Infrastructure Transformation | Bomisco, 2022 | Outcome: Optimized efficiency and costs by modernizing infrastructure through ​cloud solutions and advanced asset management systems.


  • Email Migration | E2open, 2017 | Outcome: Saved $36,000 annually by successfully migrating over 7,000 users to a unified email ​platform, exceeding SLA targets.


  • Communication Tools Optimization | E2open, 2017 | Outcome: Saved $10,796 annually through the integration and optimization of ​communication tools, improving productivity.


  • ITSM Improvement | E2open, 2014 | Outcome: Implemented ITIL best practices, resulting in a 20% improvement in service quality and ​operational efficiency.


  • Mission-Critical Connectivity | IO Global Services, 2010 | Outcome: Provided satellite broadband in hostile zones for U.S. Army ​personnel, achieving 99.9% uptime.


My Best Work

NIIT

IT Support for U.S. Army

e2open, LLC

Vuclip

Bomisco Inc.

In my professional journey, I’ve delivered high-impact results by transforming technology and enhancing service operations. My ​leadership in overhauling the technology infrastructure at Computer World Services streamlined costs and improved system performance. ​At Bomisco, I drove a significant IT infrastructure modernization, achieving a notable increase in efficiency and reduced downtime. I ​implemented cost-saving strategies at E2open, including a pivotal email migration and communication tools optimization, which ​generated substantial annual savings. Additionally, my strategic adoption of ITIL best practices elevated service quality, while my early ​work at IO Global Services ensured mission-critical connectivity under extreme conditions. These endeavors underscore my commitment ​to innovation and operational excellence.

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Discover the Benefits of Collaborating with Me.

🌐 LinkedIn: Kalyan Saikia

📧 Email: kalyansaikia@yahoo.co.in

📞 Phone: +91 99452 55111

📍Shanti Nivas, Shiva Nagar Path, Ghoramara Chariali, Bhetapara, Guwahati, Assam 781028

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